Crisis Response, step by step
Order of operations under time pressure.
- People firstSafety, welfare and the affected before any communication decision.
- Establish factsOne verified log. Separate confirmed, unconfirmed and unknown explicitly.
- Acknowledge fastSay what you know, what you do not, and when you will update.
- One voiceA single named spokesperson and a single channel of record.
- Notify directlyAffected people, staff and regulators hear from you, not from the news.
- Update on scheduleKeep the promised time even when there is nothing new to add.
Educational reference. Incident notification duties and their deadlines are set by law and sector rules. Take legal advice locally.
Questions about the Crisis Response poster
- What’s on the Crisis Response poster?
- 6 numbered steps. Order of operations under time pressure. People first — Safety, welfare and the affected before any communication decision.; Establish facts — One verified log. Separate confirmed, unconfirmed and unknown expli…; Acknowledge fast — Say what you know, what you do not, and when you will update.; One voice — A single named spokesperson and a single channel of record.; Notify directly — Affected people, staff and regulators hear from you, not from the n…; Update on schedule — Keep the promised time even when there is nothing new to add.. Educational reference. Incident notification duties and their deadlines are set by law and sector rules. Take legal advice locally.
- Who is the Crisis Response poster for?
- Crisis Response belongs to the Communications & Media section rather than to a school year, because humanities is not something one grade owns. Anyone learning public relations can pin it up — a beginner, a student mid-course, or someone revising years later.
- When should you use the Crisis Response poster?
- In the first hour of an incident, before the full picture exists. A wall chart earns its place by being glanceable from where the work is happening, so Crisis Response belongs on the wall where that humanities work actually happens, within glancing distance, rather than filed away.
- What other posters go with Crisis Response?
- Apologising Well, The Holding Statement and PR Ethics & Disclosure sit alongside Crisis Response in the Communications & Media section. Printed together they make a wall rather than a single sheet, which is how a reference set actually gets used.Apologising WellThe Holding StatementPR Ethics & Disclosure
- Is the Crisis Response poster free to download and print?
- Yes. Crisis Response downloads as a free PDF with no account, no email and no watermark, like everything else in the Communications & Media section. Print as many copies as you like for a home, a classroom, a library or a tutoring group; reselling the file is the only thing the licence rules out.Read the licence
- What size does the Crisis Response poster print at?
- Crisis Response is a vector PDF laid out for US Letter, and prints on A4 with Fit to page — the same file, no separate download. Because every mark on it is drawn rather than photographed, it stays sharp enlarged to A3, A2 or A1 at a copy shop. Colour carries emphasis only, so a greyscale print of Crisis Response loses nothing.Printing guide
Related posters
Charts that sit alongside Crisis Response on the same wall.
Apologising Well
Communications & Media
The Holding Statement
Communications & Media
PR Ethics & Disclosure
Communications & Media
Internal Communication
Communications & Media
Issues Management
Communications & Media
The Message House
Communications & Media
Measuring PR
Communications & Media
Working With Journalists
Communications & Media
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